Privacy Policy
Effective Date: June 27, 2026
Version: 1.0
Your privacy matters. We only collect information needed to provide safe, secure, and effective healthcare services. We never sell your personal health information, and we only share it when you authorize us, when it is necessary for your care, or when required by law.
This Privacy Policy explains how MCC collects, uses, stores, protects, and shares your information. Please also read our Data Stewardship & Health Record Policy, which explains ownership, access rights, and responsibilities.
1. Information We Collect
Depending on how you use MCC, we may collect:
Personal identification information (name, date of birth, contact details)
Health information and medical records
Consultation documentation
Prescriptions, referrals, laboratory and imaging records
Uploaded documents and files
Payment and billing information
Device, browser, and usage information
Security logs and audit records
2. How We Use Your Information
We use your information to:
Deliver healthcare services
Support continuity of care
Verify healthcare professionals
Process payments
Improve platform performance
Maintain security and prevent fraud
Meet legal and regulatory obligations
Communicate important service updates
We do not use your personal health information for advertising or sell it to third parties.
3. How We Share Information
We may share information:
With your authorized healthcare providers or Care Team
With service providers supporting MCC under strict confidentiality obligations
With payment providers to process transactions
When required or permitted by law
To protect life or prevent serious harm where legally authorized
We do not share your health information for marketing purposes.
4. Your Rights
Subject to applicable law, you may:
Access your personal information
Request correction of inaccurate information
Receive a copy of your records
Know who has accessed your records
Manage permissions for healthcare providers
Withdraw consent where legally permitted
Lodge a privacy complaint
Additional rights and responsibilities are described in the Data Stewardship & Health Record Policy.
5. Data Security
We use administrative, technical, and organizational safeguards to protect your information, including encryption, access controls, authentication, audit logging, and secure backups.
More information is available in our Security Policy.
6. Data Retention
We retain information only for as long as necessary to provide our services, comply with legal obligations, protect patient safety, and meet professional record-keeping requirements.
For details, see our Retention & Deletion Policy.
7. International Data Transfers
Where information is processed outside your country, MCC implements appropriate safeguards consistent with applicable privacy laws.
8. Children's Privacy
Where required by law, MCC obtains consent from a parent, legal guardian, or authorized representative before processing a minor's personal information, unless another lawful basis applies.
9. Changes to this Policy
We may update this Privacy Policy from time to time. Material changes will be communicated through appropriate channels before taking effect where required by law.
Contact Us
For privacy questions or requests, please contact:
Privacy Office
MaydiCare Connect (MCC)
Email: privacy@maydicare.com
Privacy Policy
Effective Date: June 27, 2026
Version: 1.0
Your privacy matters. We only collect information needed to provide safe, secure, and effective healthcare services. We never sell your personal health information, and we only share it when you authorize us, when it is necessary for your care, or when required by law.
This Privacy Policy explains how MCC collects, uses, stores, protects, and shares your information. Please also read our Data Stewardship & Health Record Policy, which explains ownership, access rights, and responsibilities.
1. Information We Collect
Depending on how you use MCC, we may collect:
Personal identification information (name, date of birth, contact details)
Health information and medical records
Consultation documentation
Prescriptions, referrals, laboratory and imaging records
Uploaded documents and files
Payment and billing information
Device, browser, and usage information
Security logs and audit records
2. How We Use Your Information
We use your information to:
Deliver healthcare services
Support continuity of care
Verify healthcare professionals
Process payments
Improve platform performance
Maintain security and prevent fraud
Meet legal and regulatory obligations
Communicate important service updates
We do not use your personal health information for advertising or sell it to third parties.
3. How We Share Information
We may share information:
With your authorized healthcare providers or Care Team
With service providers supporting MCC under strict confidentiality obligations
With payment providers to process transactions
When required or permitted by law
To protect life or prevent serious harm where legally authorized
We do not share your health information for marketing purposes.
4. Your Rights
Subject to applicable law, you may:
Access your personal information
Request correction of inaccurate information
Receive a copy of your records
Know who has accessed your records
Manage permissions for healthcare providers
Withdraw consent where legally permitted
Lodge a privacy complaint
Additional rights and responsibilities are described in the Data Stewardship & Health Record Policy.
5. Data Security
We use administrative, technical, and organizational safeguards to protect your information, including encryption, access controls, authentication, audit logging, and secure backups.
More information is available in our Security Policy.
6. Data Retention
We retain information only for as long as necessary to provide our services, comply with legal obligations, protect patient safety, and meet professional record-keeping requirements.
For details, see our Retention & Deletion Policy.
7. International Data Transfers
Where information is processed outside your country, MCC implements appropriate safeguards consistent with applicable privacy laws.
8. Children's Privacy
Where required by law, MCC obtains consent from a parent, legal guardian, or authorized representative before processing a minor's personal information, unless another lawful basis applies.
9. Changes to this Policy
We may update this Privacy Policy from time to time. Material changes will be communicated through appropriate channels before taking effect where required by law.
Contact Us
For privacy questions or requests, please contact:
Privacy Office
MaydiCare Connect (MCC)
Email: privacy@maydicare.com
